Campaigns and Promotions

In the Business Manager Online Marketing module, you can create campaigns and A/B tests that act as wrappers, containing experiences that include promotions, content slots, and sorting rules. Slot configurations and sorting rules, however, don't need to be assigned to campaigns or A/B tests to take effect. Slot configurations can be scheduled outside the context of a or an A/B test. A default sorting rule can be set for a category in a storefront catalog outside the context of a campaign or A/B test.


In Salesforce B2C Commerce, you can use a campaign to define a schedule for multiple experiences and to define qualifiers, such as customer groups or coupons, for multiple promotions or sorting rules. When an experience is assigned to a campaign, its schedule and qualifiers can only refine those of the containing campaign. A campaign is defined in the context of a site and is not shared among sites. A campaign can be enabled or disabled. A disabled campaign is inactive and not available to consumers. Enabled promotions contained within a disabled campaign are also inactive. You can extend campaigns with custom attributes to meet your specific business requirements.


In B2C Commerce, a promotion contains a rule that defines the type of promotion, conditions, and discounts, and can be extended with custom attributes to support your business requirements. If you delete a product, category, or shipping method that is associated with a promotion, that promotion (and its rule) isn't deleted.

In B2C Commerce, there are three promotion classes, or ways to define a promotion discount, product, order, and shipping.

B2C Commerce processes promotions in a specific priority order at specific times during the order process. Available promotions analytics and reports include processing reports, conversion reports, and system logs.