Apple Pay on the Web Integration into Salesforce B2C Commerce Processes

Payments made using Apple Pay are processed in the usual manner through a merchant's PSP.

Use of Apple Pay doesn’t change fulfillment or customer service, and the like. The merchant continues to own the relationship with the customer, including all aspects of fulfillment and customer service.

Use of Apple Pay does not change how returns are handled. The merchant’s business handles questions about orders or returns. The PSPs provide all transaction information needed for returns as for all other transactions.

As long as the merchant continues to use the same PSP, no changes are required to the order management system or the payment settlement process.

Existing B2C Commerce storefront capabilities or integrations are used for shipping and tax calculations. If the merchant uses B2C Commerce tax tables, for example, these tables work “out of the box” after enabling Apple Pay.