Account Manager
Account Manager creates, maintains, and disables Commerce Cloud accounts. It also grants (or denies) access to selected applications based on the account's credentials. Account Manager supports two different types of users: account administrators and non-administrative users. Account administrators can do everything non-administrative users can do. Account administrators can also create accounts, disable accounts, and so on. At least one account administrator is assigned to each organization. Before you can use Account Manager, you must log in.
- Log into Account Manager
Each account in Account Manager is assigned to various roles. Depending on your organization’s settings, accounts can be local or they can be linked to Salesforce Identity. All Account manager roles require multi-factor authentication (MFA) to log into Account Manager with a local account. - Verify Your Identity with Multi-Factor Authentication
Multi-factor authentication (MFA) is a simple, effective mechanism for enhancing login security and safeguarding your users’ accounts against security threats. MFA is part of the B2C Commerce login experience and can’t be turned off. - Register Verification Methods for Multi-Factor Authentication
Multi-factor authentication (MFA) is an extra layer of protection beyond a single password. - Remove Verification Methods for Multi-Factor Authentication
If you want to replace a multi-factor authentication (MFA) verification method, you can remove registered methods from your Account Manager account. - Link an Account Manager Account to Salesforce Identity (SSO)
Depending on the settings of your organization, Account Manager accounts can be linked to Salesforce accounts managed in Salesforce Identity. If your organization enables this capability, you can link your Account Manager account to a Salesforce account when you log in to Account Manager. To unlink your account, contact your account administrator. - Activate a Commerce Cloud Account
Before you can activate an account, it must first be created for you by an account administrator. When the account is created, a message is sent to your email address. This email message serves as a starting point for activating your account. - Change Your Account Password
You are required to change your password every 90 days. You can define a new password even if your existing password expired. After a password has expired, you can attempt to log in six times to set a new password before your account is temporarily locked. After you successfully log in with an expired password, immediately reset your password. - Reset a Forgotten Password
You can reset your password if you forgot it. However, this procedure works only if you successfully activated your account. You can define a new password even if your existing password has expired. After a password has expired, you can attempt to log in six times to set a new password before your account is temporarily locked. After successfully logging in with an expired password, immediately reset your password. - Change Account Information
Account Manager enables you to change your account information. You can't change your email address, but you can change other account values, such as your business phone number. Also, depending on the multi-factor authentication (MFA) verification method settings of your organization, you can register methods for verifying your identity when logging in to Commerce Cloud B2C applications. - Create a User Account
You must be an account administrator to create an account. Each account must belong to one or more organizations, and you can create accounts only for organizations of which you are a member. - Edit a User Account
Account Administrators can edit the details, access permissions, and status of users accounts in their organization. - Unlock an Account
After six unsuccessful attempts to log in to an account, Account Manager temporarily locks the account for 30 minutes. An account administrator can explicitly unlock locked accounts within the administrator’s organizations. - Add an Account to Your Organization
As an Account Administrator, you can add user accounts to your organization. - Manage Access of Partner Accounts
Account administrators can use Account Manager to manage access of user accounts invited to the administrator's organization (for example, a partner account). You can control which Commerce Cloud applications the invited account can access. - Reset a User Account
Account administrators can use Account Manager to reset a user's account. This operation is useful if the user forgets their password or if you want to unlink an Account Manager account from a Salesforce account. When you reset a user's account, you put the account in the same state it was in when it was initially created. The user must reactivate the account. - Delete an Account
You can delete an account only if you are an account administrator and the account is within one of your organizations. When you disable an account, the user can't log in to services using their credentials. When an account is deleted, the deleted user is still stored in the database for security-related reasons. - Undelete an Account
When an account is deleted, the deleted user can no longer log into any systems requiring Account Manager credentials. If you delete an account by mistake or as a security precaution, you can undelete the account. Only account administrators can undelete an account. - Add an API Client
Account administrators can use Account Manager to create API clients. The Open Commerce API must be accessed using an API client. The API client ID must be appended to the URLs used to interact with the Open Commerce API. An API client is also required to use the On-Demand Sandbox API. - Enable and Disable an API Client ID
Account administrators can use Account Manager to enable and disable API clients. The Open Commerce API requires to be accessed with API clients. The API client ID needs to be appended to the URLs used to interact with the Open Commerce API. An API client is also required to use the On-Demand Sandbox API. - Edit an Organization
As an Account Administrator, you can edit an organization to specify a password policy, allow your users to link their Account Manager account to an existing account in your organization in the Salesforce Platform, and specify the multi-factor authentication (MFA) verification methods that are available for users to verify their identity when logging in to Commerce Cloud B2C applications. MFA is required for all Account Manager users to improve security and reduce the risk of unauthorized access and account compromise. - Select Users for Security Notification Emails
Select up to five users to receive security email alerts about partner accounts.
Infocenter Retirement: On June 30, 2023, the Infocenter was retired, and documentation currently hosted on the Infocenter will be published to Salesforce Help, Commerce Cloud Developer Center, and Salesforce B2C Commerce Developer Documentation Resources. For more information, see the release note.