Salesforce B2C Commerce 24.7 > Customer Service Center

Hand Off a Basket to a Registered Customer

The agent hands off a basket for an order received over the phone so that the registered customer can then complete the checkout process in the merchant's storefront. The agent must have the necessary permissions.

  1. Create an order.
    1. Select the customer.
    2. Add products.
  2. Click Hand Off Basket.
    The customer can then log in to the merchant's storefront, access the shopping cart, and complete the checkout process.
    Note: The customer can have only one active cart session at time.
Related tasks
Create an Order

Infocenter Retirement: On June 30, 2023, the Infocenter was retired, and documentation currently hosted on the Infocenter will be published to Salesforce Help, Commerce Cloud Developer Center, and Salesforce B2C Commerce Developer Documentation Resources. For more information, see the release note.