Salesforce B2C Commerce 24.7 > Control Center

Manage Instances in Control Center

Control Center enables you to view the status of instances in your organization, and to perform appropriate actions against those instances, provided you have sufficient permissions.

When you log in to Control Center, you can see your organization, your realms, and your instances:

Instance types include:

First Party Instance
- Primary Instance (PIG)–Production, Staging, and Development
- Secondary Instance (SIG)–Sandbox
On-Demand Sandbox (ODS)–Sandbox

When you view a realm, you see the aggregated statuses of the instances contained in the realm.

You can search for a specific instance by entering an instance name in the search field.

The following table describes the PIG and SIG statuses shown in Control Center:

Status	Description	Available actions in Control Center
System up and running	The instance is running normally.	PIG–restart the instance SIG–restart, stop, or reset the instance
System down	The instance is down due to a technical problem, not because a user intentionally stopped the instance.	PIG–restart the instance SIG–start or reset the instance
Administratively down	The instance is down because it was manually stopped by an administrator or by a user with permission to stop the instance. (You can check the audit log to see who stopped an instance.)	PIG–you can start the instance SIG–start or initialize the instance
Starting	The instance is currently starting.	PIG–no actions available SIG–no actions available
System running Reset	The instance is in the process of being initialized.	PIG–no actions available SIG–no actions available
System running reset	The instance is in the process of restarting.	PIG–no actions available SIG–no actions available
Maintenance	The label "Maintenance" appears in addition to the instance status when Commerce Cloud performs maintenance. No action can be performed by the user during this time.	PIG–no actions available SIG–no actions available

The following table describes the ODS statuses shown in Control Center:

Status	Description	Available actions in Control Center
Is being deleted	The instance is being deleted. This status is only used with ODS instances.	ODS–no actions available
Creating	The ODS instance is being created. This status is only used with SIG ODS instances.	ODS–no actions available
Stopping	The ODS instance is being stopped. This status is only used with SIG ODS instances.	ODS–no actions available
Deleting	The ODS instance is being Deleted. This status is only used with SIG ODS instances.	ODS–no actions available
Restarting	The ODS instance is being Restarted. This status is only used with SIG ODS instances.	ODS–no actions available
New	The ODS instance is Newly created. This status is only used with SIG ODS instances.	ODS–start or reset a new instance
Deleted	The ODS instance is deleted. This status is only used with ODS instances.	ODS–no actions available
Failed	The ODS instance failed. This status is only used with ODS instances.	ODS–no actions available
Upgrading	The ODS instance is upgrading. This status is only used with ODS instances.	ODS–no actions available