Salesforce B2C Commerce 24.7 > Customer Service Center

Start Customer Service Center

With Customer Service Center, an agent can find or create an order, and find a customer. The agent must have permission to use Customer Service Center.

  1. Select site > Merchant Tools > Ordering > Customer Service Center.
  2. Select an action.
    • Find an Order
    • Create a New Order
    • Find a Customer
  3. To view the menu or return to the Welcome page, click the menu icon.
    The Customer Service Center opens in a new tab. To return to Business Manager, click the original tab in your browser. When you click the sidebar navigation, only a single instance of the tab is opened. If a tab is already open, clicking the sidebar brings the tab into view.
  4. To log out of the site, click the menu in the top-right corner.
    The current user appears in the top-right corner of every page. The Log Out button is part of this menu. You can also view which site you are working on.
  5. To switch to a different site, click the menu in the top-right corner.

Infocenter Retirement: On June 30, 2023, the Infocenter was retired, and documentation currently hosted on the Infocenter will be published to Salesforce Help, Commerce Cloud Developer Center, and Salesforce B2C Commerce Developer Documentation Resources. For more information, see the release note.