Salesforce B2C Commerce 24.5 > Account Manager

Link an Account Manager Account to Salesforce Identity (SSO)

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Depending on the settings of your organization, Account Manager accounts can be linked to Salesforce accounts managed in Salesforce Identity. If your organization enables this capability, you can link your Account Manager account to a Salesforce account when you log in to Account Manager. To unlink your account, contact your account administrator.

To link your account to Salesforce Identity:
  1. In a web browser, go to https://account.demandware.com/.
  2. Enter your username (email address).
  3. Click LOG IN.
  4. Enter your password.
  5. Click LOG IN.
  6. (Optional) Depending on your organization settings you may be required to verify your identity with multi-factor authentication (MFA). If you’ve already registered an MFA verification method, provide the method to finish logging in. If you haven’t registered a method, you’re prompted to do so before you’re able to log in.
  7. Click LINK WITH A SALESFORCE ACCOUNT
    You are now redirected to Salesforce. After you successfully log in to Salesforce, you are redirected back to Account Manager.
    CAUTION:
    Linking your Account Manager account with a Salesforce account may change your Account Manager user name to the email address of your Salesforce account. The new Account Manager user name is shown on the confirmation page. If you do not want your Account Manager user name changed, you can cancel this procedure and contact your account administrator.
  8. Click CONFIRM to finish linking accounts or click CANCEL to cancel this procedure.
Note: If Identity Federation with Salesforce Identity is set to Allowed as part of Organization configuration:
  • New users must log in to Account Manager with MFA to complete linking their Account Manager account with Salesforce Identity. See Register Verification Methods for Multi-Factor Authentication for more details.
  • If a user is reset or deleted, the user’s link between Account Manager and Salesforce Identity is removed. If the user is reactivated or restored, they must log in to Account Manager with MFA to restore the link to Salesforce Identity.
If Identity Federation with Salesforce Identity is set to Enforced, users aren't required to do MFA with Account Manager to complete linking their Account Manager account with Salesforce Identity.
Related tasks
Log into Account Manager
Related information
Lightning Platform's Identity Management Solution: Open Standards - Salesforce EMEA

Infocenter Retirement: On June 30, 2023, the Infocenter was retired, and documentation currently hosted on the Infocenter will be published to Salesforce Help, Commerce Cloud Developer Center, and Salesforce B2C Commerce Developer Documentation Resources. For more information, see the release note.