You can cancel an order that is in New, Open, or Completed Status. You can't cancel a
failed order. To cancel an order associated with active post-processing objects, such as
shipping orders, returns, or appeasements, you must cancel them. If you use Commerce Cloud Order
Management, then after an order is sent to Order Management, manage it there.
- Select .
- Locate the order you want to cancel.
- Use the search
function.
- To view a list of all orders, click Find.
- Select the order.
-
On the General tab, change the Status to
Canceled. You can reopen a canceled order.
If the On Order feature is enabled, canceling an order also voids its booked inventory
transactions. However, the turnover can be updated incorrectly. It depends on factors such
as how long after order creation the cancellation occurred and any intervening inventory
imports.