Salesforce B2C Commerce 24.5 > Account Manager

Unlock an Account

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After six unsuccessful attempts to log in to an account, Account Manager temporarily locks the account for 30 minutes. An account administrator can explicitly unlock locked accounts within the administrator’s organizations.

To unlock an account:
  1. Log into Account Manager.
  2. Click Users.

    The Users page opens, showing a list of email addresses for all users in your organizations.

  3. Click the Unlock action in the user list.
  4. In the Organization User section, click the Unlock action in the user list.
Related tasks
Log into Account Manager

Infocenter Retirement: On June 30, 2023, the Infocenter was retired, and documentation currently hosted on the Infocenter will be published to Salesforce Help, Commerce Cloud Developer Center, and Salesforce B2C Commerce Developer Documentation Resources. For more information, see the release note.