Boost Efficiency with Custom Business Manager Alerts in SFCC
Boost Efficiency with Custom Business Manager Alerts in SFCC
Tired of Constant Interruptions? SFCC Alerts to the Rescue!
Hey there! Welcome to another chapter of the Salesforce Commerce Cloud Pro Tips series.
Ever found yourself constantly interrupted by urgent messages like:
✅ "Check if a product is out of stock!"
✅ "A promotion is about to expire!"
✅ "Why haven’t we received any orders today?"
If you’re nodding along, it’s time to stop firefighting and start automating. SFCC's Business Manager Alerts can notify merchants and administrators when action is needed—without you having to manually check everything.
Where to Find Business Manager Alerts?
Just head to Business Manager → Click the bell icon in the top right corner. By default, SFCC provides system alerts, but the real power lies in creating your own custom alerts.
How to Create Custom Business Manager Alerts
You don’t need magic—just a bit of code. Here’s what you need to do:
1️⃣ Create a custom cartridge and add it to the Business Manager Cartridge Path.
2️⃣ Define your custom alerts inside the package.json file within your cartridge.
3️⃣ Localize alert messages by adding a message ID in the templates/resources/alert.properties file.
4️⃣ Use the SFCC Alerts API to trigger alerts with the dw.alert.Alerts class.
💡 In practice, alerts can be generated by a scheduled job that runs every 60 minutes, checking conditions and triggering alerts when necessary.
Why Should You Set Up Custom Alerts?
🔹 Save time – No more manual checks, let SFCC do the work.
🔹 Reduce errors – Never miss an out-of-stock product or expiring promotion.
🔹 Improve efficiency – Automate repetitive tasks and focus on what really matters.
Ready to Automate? Here's More Resources!
🚀 More SFCC Insights:
📚 Deepen Your SFCC Knowledge:
🎓 Intermediate SFCC Training:
👉 Salesforce Commerce Cloud 201 - Intermediate Course