How to avoid waking up to a broken store
How to avoid waking up to a broken store
It’s Friday, so let’s go a bit more technical.
This one is for:
✔ Product Owners
✔ Commerce Cloud Architects
✔ Administrators
✔ Senior Developers doing maintenance & monitoring
(But hey, if you’re a developer, mid or senior, keep reading—this will save you headaches too.)
Unlock SFCC Pro Tips!
Imagine what you’re missing in our other guides! Stay ahead of the competition, get exclusive pro tips, and master Salesforce Commerce Cloud like never before.
👉 Subscribe NOW and never struggle with SFCC again!
𝗟𝗲𝘁’𝘀 𝘁𝗮𝗹𝗸 𝗮𝗯𝗼𝘂𝘁 𝗳𝗮𝗶𝗹𝘂𝗿𝗲𝘀.
Because they will happen.
Your store is live.
Selling.
Generating revenue.
Everything seems fine.
𝗨𝗻𝘁𝗶𝗹 𝗼𝗻𝗲 𝗱𝗮𝘆… 𝘀𝗼𝗺𝗲𝘁𝗵𝗶𝗻𝗴 𝗯𝗿𝗲𝗮𝗸𝘀. 💔
And here’s the truth:
💀 99.99% of Salesforce Commerce Cloud stores have integrations with other systems.
💡 Payments? Need an external gateway.
💡 Catalog? Probably imported from another system.
💡 Inventory? Synced from a third-party provider.
Nothing runs in Commerce Cloud alone.
𝘚𝘰, 𝘸𝘩𝘢𝘵 𝘩𝘢𝘱𝘱𝘦𝘯𝘴 𝘸𝘩𝘦𝘯 𝘴𝘰𝘮𝘦𝘵𝘩𝘪𝘯𝘨 𝘧𝘢𝘪𝘭𝘴 𝘰𝘷𝘦𝘳𝘯𝘪𝘨𝘩𝘵?
The silent disaster
You wake up.
Log in.
And suddenly… chaos.
🚨 Catalog didn’t update.
🚨 Prices are wrong.
🚨 Inventory is outdated.
𝗪𝗵𝘆?
Because some job failed at 3 AM, and no one noticed.
Now, instead of a smooth day, you’re fixing issues during peak traffic hours.
𝗛𝗼𝘄 𝗱𝗼 𝘄𝗲 𝗽𝗿𝗲𝘃𝗲𝗻𝘁 𝘁𝗵𝗶𝘀?
With notifications.
Salesforce Commerce Cloud has built-in tools to alert you before a small issue becomes a big problem.
Here’s what you should configure right now:
1️⃣ 𝗝𝗼𝗯 𝗡𝗼𝘁𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀: Every job (like catalog imports, price updates, inventory syncs) has a notifications tab.
Get alerts if a job fails.
Get notified if a job runs longer than expected.
Get a confirmation when a job completes successfully (optional, but good for key jobs).
2️⃣ 𝗥𝗲𝗽𝗹𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝗡𝗼𝘁𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀: If your store relies on scheduled replications, make sure they notify you when something goes wrong.
Because one day, it will.
3️⃣ 𝗟𝗼𝗴 𝗖𝗲𝗻𝘁𝗲𝗿 𝗔𝗹𝗲𝗿𝘁𝘀: This is powerful.
Create custom searches for error logs.
Save those searches.
Enable email notifications when errors appear.
This means you get notified instantly instead of finding out too late.
4️⃣ 𝗕𝗮𝗰𝗸𝘂𝗽 𝗣𝗿𝗼𝗰𝗲𝘀𝘀 𝗡𝗼𝘁𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀. Daily backups are essential.
Make sure you get an alert if something fails, so you don’t find out when it’s too late.
𝗙𝗶𝗻𝗮𝗹 𝘁𝗵𝗼𝘂𝗴𝗵𝘁?
Be proactive.
Set up notifications now, before you wake up to a disaster.
And if you want more Commerce Cloud tips that actually matter, subscribe to my newsletter.
(For now, 𝗶𝘁’𝘀 𝗳𝗿𝗲𝗲. We’ll see later. 😏)
